RETURNS AND EXCHANGE
Returns are the responsibility of the customer.
You can make your return request via the following link: https://merci-merci.com/a/return
You must attach the return voucher in your package.
A return label will be generated and sent to you by email.
If you encounter difficulties in completing your return request, do not hesitate to contact us.
For all jewelry returns, please contact customer service by email.
Returns for online purchases are not accepted in store, and vice versa.
We do not make exchanges for items purchased on our site.
However, you can return your item for a refund, and recommend the one you want on our site.
RETURN PERIODS
You have 14 days after receiving your order to return your items for a refund. Returns are at the customer's expense.
Please note that the returned items must not have been worn, used or washed.
Items that have had their tags removed and are in poor condition will not be accepted for return.
MERCI reserves the right to refuse any return that does not meet these conditions.
REFUNDING PERIODS
We will process the refund using the same payment method used for the original order. Refunds take an average of 14 days.
Refund times may be extended during Merci Days and sales periods.
THE ITEM RECEIVED IS FLAWED
We invite you to contact our customer service at any time by email.
Don't forget to attach photos of your defective item to your message, this will help us to offer you the best possible solution.
If the defect is found by our teams, a prepaid return form will be sent to you. We will proceed with an exchange or a refund (if the product you initially ordered is no longer available) upon reception of the item.
THERE IS AN ERROR IN THE PREPARATION OF MY ORDER
If you have not received the item you ordered, or if an item is missing from your order, please write to our Customer Service.
