Upon reception of your order, you have a period of 14 days to return your order for a refund.

Returns are at the customer's expense.

Your items (except jewelry) are to be returned by mail only at our warehouse, to the following address:

SED Logistique
Service Retour Merci
1 rue Jean Jaurès
ZI de Moimont
Bâtiment D1, Porte 33
95670 Marly-La-Ville

Please kindly note that the returned items must not have been worn, washed or used. For all jewelry returns, please contact customer service by mail at eshop@merci.paris. Pieces whose label has been detached and are in poor condition cannot be returned. MERCI has the right to refuse any return that does not meet these conditions.

For your returns, download a return slip here, to print and join imperatively with the items you wish to return.

Please keep all the return proofs until you've been completly refunded.

We will process the refund using the same payment method used for the original order. Refunds take an average of 14 days. Refund times may be extended during Merci Days and sales periods..

If you would like an exchange, please contact our customer service department beforehand by mail.

When you receive your package and you notice it appears to be damaged, you can either:

- refuse the package, it will be automatically returned to the shipper
- ask for a provision at your nearest post office in order to be able to open the package in front of a postal employee.

If your package was accepted by a third party, you can still fill out a form through the postal service which will be looked at by a client specialist.

No, we don't have a minimum order amount.
The delivery costs are 7€ for orders under 200€ in France & Monaco.

Free delivery in a pick-up point for orders over 200€. 5€ for orders under 200€.

For an express delivery, you can choose UPS Express at 13€. For an order placed before 11am, delivery in the day the following working day.

For international deliveries, see our prices here

You can contact our customer service.

For your professionals orders, you can contact our customer service

Your order is confirmed and validated as soon as you receive the confirmation email and it appears on your order history online « my orders ».

In the confirmation email, you'll find your order number, as well as the summary of your purchases.

If you did not receive the confirmation email, you can contact our customer service indicating the time and date of the order as well as the amount.

We will then confirm if the order has been taken into account or what you can do to validate it.

Once your order has been paid for, it is no longer possible to modify or cancel it.

Once your order has been paid for, it is no longer possible to change your delivery address.

Use your “promo code” in the space located at the bottom of your cart to get the advantage reserved for you (reduced shipping costs, reduction on your order..)

You can track your order, at any time by logging into your Merci account
you'll receive a confirmation email with a tracking number, which will allow you to follow the routing of your parcel on La Poste.

If you don't receive this mail or can't track your package, don't hesitate to contact our customer service.

An email is then sent alerting you that your order has been shipped. If after 5 working days you have not received any notice of your order, contact our customer service.

Yes, there is a size guide for our bed linen. You can consult it here. If you still have any doubts, don't hesitate to contact our customer service.

The website presents a selection of products you can find in the Merci store, located at 111 Boulevard Beaumarchais 75003 Paris.

If despite your research you still cannot find an article you can contact our customer service.

The best way to find a specific product that you have discovered is to verify the product’s model name (ex Tolix chair, Genie scarf…) or its reference number (ex: ME13MMGERONIMO), presented at the end of the product’s description.

If you can't find or simply do not have the reference, you can search the item you are looking for with its name. (ex : Lamp; all our lamps will appear.)

If after all of your research you still cannot find the product, don't hesitate to contact our customer service..

Merci regularly updates the products available on its e-shop. These new items are available in the tab « new in ». To be aware of the latest items release, make sure to subscribe to the newsletter.

If an article is marked as “back soon” it means that it is momentarily out of stock.

You have the possibilty to subscribe to a Back in stock alert.

To do this, you can go to the product page of the item you are looking for, click on " notify me " and enter your email. You will receive an email as soon as it is back in stock.

If you have the possibility to come to our Merci shop, 111 bd Beaumarchais 75003 Paris, you can contact our customer service. that will put you in connexion with the Merci shop.

If you want to see all the blue sweatshirts, it's possible!

In each category, you can write what you are looking for in the search box

To create an account, go on our homepage and click on « Account » , top right.

You will be offered to create an account by entering your email address and a password.

You will then have to fill in the requested information.

If you have forgotten your password, you can click on this this link You will receive an email with a newpassword.

Your account allows you to manage directly several settings, such as: your personal information (name, surname, email address etc.), your addresses (billing and shipping) and your subscription to the Merci Newsletter.

You can also access your order history, see your invoices, as well as download them if needed. Your account settings can be modified at any time.

Your order can be paid by Visa, Mastercard or American Express. You can also pay via Paypal or Apple Pay.

We offer payment in 2, 3 or 4 instalments free of charge, with Alma, for all orders over €150 in France, Belgium, the Netherlands, Luxembourg, Italy, Spain, Germany, Portugal, Ireland and Austria.

ELECTRON cards from the VISA network and MAESTRO cards from the MASTERCARD network are not accepted for online payment on our site.

You have 3 attempts to pay for your order.

If none of these attempts is successful, your payment will be declined and you will be redirected to our website where a screen will notify you that your payment has been refused.

Your payment could have been refused for several reasons: an error in the banking information, the order amount exceeds your banking limit, etc..

Contact our customer service. to know why the order has been refused and to find a solution to finish your order. 

We remind you that ELECTRON cards from VISA and MAESTRO cards from MASTERCARD are not accepted as payment on our website.