Terms of service

Merci is committed to treat the personal data collected in conformity with the regulation in force. Within this framework, Merci is committed, except exception envisaged by the law, to obtain the consent of its Customers each time it collects a personal data concerning them (for example using cookies). This data is collected and processed for purposes of customer management, loyalty and promotion, statistics, management of unpaid bills, litigation and customer reviews... They are kept for the time strictly necessary to achieve these purposes and are never communicated to third parties, except if necessary for the execution of the GTC. The fact that a Customer does not communicate to Merci the data concerning him/her that is indicated as being obligatory may result in making it impossible to use the Site. The Customer has a right of withdrawal of his consent, of portability, of access, of correction, of update and of suppression of his data which he can exert by addressing the customer service of Merci.

11.2 Cookies: A cookie is a file installed on the computer, the cell phone, the tablet or any other mobile terminal during the access to the Site in order to store, collect and read various information relating in particular to the browsing habits (e.g.: date and place of connection, language used, number and type of pages visited, browsing preferences etc.). Merci uses cookies to allow its customers to navigate on the Site and to use its functions, to measure the audience of the Site and for the needs of targeted advertising. Beforehand, Merci always ensures that it obtains the consent of its Customers by means of a banner displayed on the Site. These cookies are used by Merci for a maximum duration of 13 months. Beyond this period, Merci asks again for the consent of its customers. The Customers have the possibility of parameterizing, blocking or removing the cookies installed on their terminals by configuring the options of their navigator according to the recommendations of the CNIL available here: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.

On Mozilla Firefox

Open the "Tools" menu, then select "Options

Click on the "Privacy" tab

Then choose the desired options

Or follow this link: http://support.mozilla.org/fr/kb/activer-desactiver-cookies

On Microsoft Internet Explorer

Open the "Tools" menu, then select "Internet Options

Click on the "Privacy" tab

Then select the "Advanced" tab and choose the desired level

Or follow this link: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies

On Safari

Choose "Safari" > "Preferences

Then click on "Security

In the section " Accept cookies " choose the desired options

Or follow this link: http://support.apple.com/kb/index?page=search&fac=all&q=cookies%20safari

On Google Chrome

Open the configuration menu (wrench logo), then select "Options

Click on "Advanced Options

Then in the "Privacy" section

Click on "Content settings", and choose the desired options

Or follow this link: https://support.google.com/chrome/answer/95647?hl=fr

On iOs


The user can also type "cookies" in the "help" section of his browser to access the instructions for setting the parameters.

MERCI is in no way responsible in any way for the content or operation of any of the social networks, including those that may be linked to the Site

When a Customer chooses to block the installation of cookies, it is likely that they will no longer be able to access certain features of the Site.



12.1. Applicable law: the GTC are fully governed by French law.

12.2. Customer service: At any time, the customers can address themselves to the customer service of Merci by telephone to +33 (0)1 42 77 73 58 (from Monday to Friday from 10h to 17h), by email by writing to eshop@merci.paris or by postal mail to ONLINE / MERCI, customer service, 84 rue Amelot - 75011 Paris.

12.3 Failure of the Customer: The non-observance by the Customer of the obligations envisaged in the GCS (in particular in the event of fraud or attempt of fraud or of any incident of payment) can involve the suspension of the access to the Site, even the cancellation of the account of the Customer according to the degree of gravity of the acts in question, without damage of all damages which could request Merci.

12.4 Responsibility of Merci: Except in the case of a legal provision of public order to the contrary, Merci will not be held responsible for indirect damage caused by its act or the products marketed at a distance or for damage of any nature resulting from the unavailability of the Site. Merci will also be exonerated from all or part of its responsibility in the hypothesis where it would justify that the alleged damage was caused by the fact of the victim, a third party or in the event of force majeure as defined by the article 1218 of the Civil code. In addition, the parties acknowledge that the following events will automatically be considered as force majeure as soon as they are beyond Merci's reasonable control and despite the fact that they do not meet all of the conditions retained by case law strikes (announced or not) affecting the execution, by Merci and/or its own suppliers, of their contractual obligations, the contractual non-execution on the part of Merci resulting from the fact of its suppliers (delay in delivery of the supplier...) or its carriers (delay, loss of the goods...), the lock-out, the difficult climatic conditions (frost, bad weather...) as well as any event independent of the will of Merci which makes impossible or calls into question the financial equilibrium existing on the day of the placing of the order.

12.5. Mediation: In the event that a dispute could not be solved directly between the parties, the Customer is informed that he has the right to have recourse free of charge to a mediator of the consumption in order to solve his dispute amicably, after having taken note of the information published on the website of the mediator of Mediation e-commerce and filled the online form. The Customer may also attempt to resolve his dispute through the online dispute resolution platform: https://ec.europa.eu/consumers/odr/main/.