Refund policy

RETURNS AND EXCHANGE
Returns are the responsibility of the customer.
Your items must be returned by post to our warehouse only, to the following address :

SED Logistique
Service Retour Merci
1 rue Jean Jaurès
ZI de Moimont
Bâtiment D1, Porte 33
95670 Marly-La-Ville

You must enclose the return slip in your parcel.
If you wish to exchange an item, please contact our customer service department by e-mail.
Returns of online purchases are not accepted in store, and vice versa.

RETURN PERIODS
You have 14 days after receiving your order to return your items for a refund or an exchange. Returns are at the customer's expense.
Please note that the returned items must not have been worn, used or washed.
Items that have had their tags removed and are in poor condition will not be accepted for return.
MERCI reserves the right to refuse any return that does not meet these conditions.

REFUNDING PERIODS
We will process the refund using the same payment method used for the original order. Refunds take an average of 14 days.
Refund times may be extended during Merci Days and sales periods.

THE ITEM RECEIVED IS FLAWED
We invite you to contact our customer service at any time by email.
Don't forget to attach photos of your defective item to your message, this will help us to offer you the best possible solution.
If the defect is found by our teams, a prepaid return form will be sent to you. We will proceed with an exchange or a refund (if the product you initially ordered is no longer available) upon reception of the item.

THERE IS AN ERROR IN THE PREPARATION OF MY ORDER
If you have not received the item you ordered, or if an item is missing from your order, please write to our Customer Service.