DELIVERY CHARGES

Shipping costs are at our customer's expense and will be specify to the customer when confirming his order.
Delivery is insure by Colissimo Standard in France and by UPS for the rest of the world.

Here is the price list (subject to change):

For France and Monaco, the delivery is free from 100€ of purchase TTC. 7€ for all orders under 100€.

For orders outside of France, Corsica and Monaco, shipping costs are calculated according to the weight of the products ordered.For orders above 3.6 Kg, the price of delivery is capped according to the delivery zone.
See our prices below.

0-1 Kg 1-3,5 Kg 3,6 Kg <  COUNTRY
10€ 15€ 19€ Belgium, Germany, Italy, Spain, Netherlands, Luxembourg and Greece
14€ 26€ 32€ Switzerland, United Kingdom, Austria, Bulgaria, Croatia, Cyprus, Denmark, Finland, Hungary, Ireland, Poland, Portugal, Romania, Slovakia, Sweden, Norway, Czech Republic
15€ 26€ 34€ United States, Canada, Mexico, Guyana Fr, Estonia, Slovenia, Latvia, Lithuania, Malta
17€ 40€ 56€ Australia, Kuwait, Brazil, Russia, United Arab Emirates, New Zealand, New Caledonia, Mauritius, Argentina, French Polynesia, Saudi Arabia, Bahrain, Brunei Darussalam, China, South Korea, India, Indonesia, Israel, Japan, Lebanon, Malaysia, Maldives, Philippines, Qatar, Hong Kong SAR, Macao SAR, Singapore, Taiwan, Thailand, Vietnam, South Africa, Egypt, Morocco, Tunisia, Albania, Georgia, Faroe Islands, Moldova, and the United States. Hong Kong SAR of China, Macau SAR of China, Singapore, Taiwan, Thailand, Vietnam, South Africa, Egypt, Morocco, Tunisia, Albania, Georgia, Faroe Islands, Moldova, Montenegro, Serbia, Ukraine, Costa Rica, Dominican Republic, Chile, Colombia, Paraguay, Uruguay, Venezuela and other destinations

 

Shipments will be delivered at the address indicated by the customer, worldwide.

Preparation delays announced above can be longer during the Merci Days or sales.

DELIVERY AND ACCESSIBILITY FOR OUR FURNITURES

For our sofas, you must ensure accessibility of delivery by stairs, elevators and doors.
We can offer you a service of passage before delivery of an amount of 35€, or put you in relation with a company specialized in the deliveries by the windows with an elevator.
Merci cannot be held responsible for the impossibility of delivery due to too narrow access.
For any request concerning deliveries, please, contact us

TRACK MY PARCEL

Any order placed from Monday to Friday will be shipped within 48 to 72 hours after payment validation.
You will have the possibily to track your order in your account page « Order » at any time.
When your order will leave our warehouse, you'll receive an email confirming the expedition with your tracking number and the La Poste link to follow up your order.

TAXES AND CUSTOMS

For all deliveries outside Europe, additional customs fees and taxes may be applied and are the responsibility of the customer.

For our UK customers, please note that as of January 1, 2021, customs charges apply to all orders above £ 135 (approx. € 155).

Customs taxes are the customer responsibility. It is therefore the customer's responsibility to inquire about their amount from their local customs office. 

RETURNS and EXCHANGES

Returns are at the customer's expense.
Your items are to be returned by mail only at our warehouse, to the following address:

SED
For Carole Peufly
Service retours MERCI
1 rue Jean Jaurès
Bâtiment D1, Porte 33
ZI de Moimont 1
95670 Marly La Ville

You'll have to indicate on your invoice if you wish for a refund or an exchange.
You can download the return slip here
In case of an exchange request, we ask you to specify which size you're interested in.
Exchanges are made only for the same item in a different size.
During the VP, sales or Merci Days, only the returns are accepted and not the exchanges.
Purchases made online can only be returned at our warehouse and NOT in the Merci store.

RETURN DEADLINE

Upon reception of your order, you have a period of 14 days to return your order for a refund.
Please kindly note that the returned items must not have been worn, washed or used.
Pieces whose label has been detached and are in poor condition cannot be returned.
MERCI has the right to refuse any return that does not meet these conditions.

RETURN DEADLINE

You will receive a confirmation email as soon as the refund is made.
Please allow 10 working days for our warehouse to process your return.

REFUND DEADLINE FOR OUR FURNITURES

If the furniture you have ordered does not suit you, and in accordance with Article L. 121-21 of the French Consumer Code, you can return your items within 14 days from the day you receive your order.
The products must be returned in perfect condition and in their original packaging.
The return costs will be charged to the customer.
If you refuse the delivery, or if you refuse to pay the customs fees, the product will be directly returned to our warehouse. It will only be refunded once it is back in stock, except for the original shipping cost and a handling fee of 50€.
For any return request, please contact us.

I RECEIVED A FAULTY ITEM

We ask you to contact our Customer Service at any time by mail.
Do not forget to attach to your email pictures of the faulty item. This will help us find the best possible solution.
If the faulty item is confirmed by our team, a prepaid return label will be sent to you.
We will proceed with an exchange of the item, or a refund (if the ordered product is no longer available) upon receipt of your return.

PREPARATION MISTAKE – I RECEIVED THE WRONG ITEM

If you didn't receive the ordered item, or if an item is missing in your parcel, please contact directly our customer service.