Delivery costs are payable by you, unless your order qualifies for free delivery (on purchases of €200 or more). The amount is shown at checkout, before you confirm your order.
In France and Monaco, delivery is provided by Colissimo or UPS, depending on the delivery method selected. International orders are shipped with UPS.
Products will be delivered to the address provided by the customer, anywhere in the world. Available delivery options are shown at checkout.
During Merci Days, sales and the end-of-year period, order preparation and delivery may take longer due to higher order volumes.
Delivery in France and Monaco:
Colipost Standard home delivery: €7, free on purchases of €200 or more, excluding furniture, for which delivery is quoted separately.
Colissimo delivery to a pickup point: €5, free on purchases of €200 or more.
UPS Express: €13. For orders placed before 11am, delivery is scheduled for the next working day.
International delivery:
Delivery is provided by UPS. Delivery costs vary depending on the destination country and the weight of the items ordered. For orders weighing over 3.6 kg, delivery costs are capped according to the delivery zone.
For applicable destinations, customs duties, import taxes and customs clearance fees may also apply. Unless otherwise stated at checkout, these charges are payable by you.
These rates are subject to change. The amount applicable to your order is shown at checkout, before you confirm it.
See our rates below:
| 0–1 kg | 1–3.5 kg | Over 3.6 kg | COUNTRIES |
| 12€ | 17€ | 21€ | Belgium, Germany, Italy, Spain, the Netherlands, Luxembourg and Greece |
| 16€ | 28€ | 34€ | Switzerland, United Kingdom, Austria, Bulgaria, Croatia, Cyprus, Denmark, Finland, Hungary, Ireland, Poland, Portugal, Romania, Slovakia, Sweden, Norway, Czech Republic. |
| 17€ | 28€ | 36€ | United States, Canada, Mexico, French Guiana, Estonia, Slovenia, Latvia, Lithuania, Malta |
| 19€ | 42€ | 58€ | Australia, Kuwait, Brazil, Russia, United Arab Emirates, New Zealand, New Caledonia, Mauritius, Argentina, French Polynesia, Saudi Arabia, Bahrain, Brunei Darussalam, China, South Korea, India, Indonesia, Israel, Japan, Lebanon, Malaysia, Maldives, Philippines, Qatar, Hong Kong SAR, Macao SAR, Singapore, Taiwan, Thailand, Vietnam, South Africa, Egypt, Morocco, Tunisia, Albania, Georgia, Faroe Islands, Moldova, Montenegro, Serbia, Ukraine, Costa Rica, Dominican Republic, Chile, Colombia, Paraguay, Uruguay, Venezuela and other destinations |
Orders placed Monday to Friday (excluding public holidays) will be shipped within 48 to 72 hours of payment confirmation.
UPS Express orders placed before 11am will be shipped the same day.
Your order may be shipped in several parcels, particularly if the items come from different stock locations.
In this case, you will receive a separate shipping email for each parcel, with its own tracking number so that you can track each shipment individually.
You can check the status of your order at any time in the “Orders” section of your customer account.
Once your order has been marked as “shipped”, you will receive a confirmation email with your parcel's tracking number, allowing you to track its progress on the La Poste or UPS website.
Delivery times provided by our carriers are estimates and may vary depending on the time of year (during promotional or end-of-year periods). In the event of a delay, Merci cannot be held responsible, and customers may not claim compensation from Merci.
For our sofas, you must ensure that stairways, lifts and doorways provide sufficient access for delivery.
We can offer a pre-delivery access assessment for €35, or put you in touch with a company specialising in deliveries through windows using a furniture lift.
Merci cannot be held responsible if delivery is impossible because access is too narrow.
During delivery, please ensure that everything goes smoothly and record any issues on the delivery note.
For any questions about delivery, contact us.
For deliveries outside the European Union, customs duties, import taxes and customs clearance fees may apply under the destination country's regulations. Unless otherwise stated at checkout, these charges are payable by you and may be requested by the carrier or customs authorities before your parcel is handed over.
The amount depends, in particular, on the value of the items, their type and their country of origin. We recommend contacting your country's customs authorities before placing an order.
Deliveries to the United Kingdom
For deliveries to Great Britain (England, Scotland and Wales), please note that, since 1 January 2021, orders over £135 (approximately €155) may be subject to import VAT, customs duties and customs clearance fees. Customs duties depend, in particular, on the type of product and its origin: shipping from France does not in itself guarantee an exemption.
Specific rules apply to deliveries to Northern Ireland.
Deliveries to the United States
Since 29 August 2025, the customs exemption known as de minimis has been removed. All shipments, regardless of their value, are now subject to customs duties, import taxes or fixed fees payable upon entry into the United States.
These charges remain entirely the customer's responsibility. Merci is not involved in calculating these costs and cannot predict them.
Customers may not claim compensation from Merci. It is therefore the customer's responsibility to check the amount with their local customs office. Customs clearance may extend delivery times.
If the customer refuses to pay customs charges upon delivery, Merci reserves the right to abandon the parcel and will not be responsible for any refund.
Customs checks may extend delivery times. If payment is required for customs clearance, failure to pay may prevent delivery or result in the parcel being returned to the sender.
If you wish to refuse the parcel or have any difficulty with the charges requested, contact our customer service team. Return and refund arrangements will be reviewed in accordance with our terms and conditions of sale and your statutory rights.
