Delivery costs are the responsibility of the user and will be specified to the customer when confirming their order.
Delivery is provided by Colissimo Standard in France and by UPS for the rest of the countries.
Here is the price list (subject to change) :
For orders above 3.6 kg, the delivery price is capped depending on the delivery area.
Find our prices below:
| 0-1 kg | 1-3.5 kg | 3.6 kg < | COUNTRY |
| 12€ | 17€ | 21€ | Belgium, Germany, Italy, Spain, Netherlands, Luxembourg and Greece |
| 16€ | 28€ | 34€ | Switzerland, United Kingdom, Austria, Bulgaria, Croatia, Cyprus, Denmark, Finland, Hungary, Ireland, Poland, Portugal, Romania, Slovakia, Sweden, Norway, Czech Republic. |
| 17€ | 28€ | 36€ | United States, Canada, Mexico, French Guyana, Estonia, Slovenia, Latvia, Lithuania, Malta |
| 19€ | 42€ | 58€ | Australia, Kuwait, Brazil, Russia, United Arab Emirates, New Zealand, New Caledonia, Mauritius, Argentina, French Polynesia, Saudi Arabia, Bahrain, Brunei Darussalam, China, South Korea, India, Indonesia, Israel, Japan, Lebanon, Malaysia, Maldives, Philippines, Qatar, Hong Kong SAR China, Macau SAR China, Singapore, Taiwan, Thailand, Vietnam, South Africa South, Egypt, Morocco, Tunisia, Albania, Georgia, Faroe Islands, Moldova, Montenegro, Serbia, Ukraine, Costa Rica, Dominican Republic, Chile, Colombia, Paraguay, Uruguay, Venezuela and other destinations |
The ordered products will be delivered to the address indicated by the customer, anywhere in the world.
Preparation and delivery times may be longer during Merci Days or sales.
Returns are the responsibility of the customer.
You can make your return request via the following link: https://merci-merci.com/a/return
You must attach the return voucher in your package.
A return label will be generated and sent to you by email.
If you encounter difficulties in completing your return request, do not hesitate to contact us.
For all jewelry returns, please contact customer service by email.
Returns for online purchases are not accepted in store, and vice versa.
We do not make exchanges for items purchased on our site.
However, you can return your item for a refund, and recommend the one you want on our site.
You have a deadline of 14 days from receipt of your package or collection from a relay point.
Returns are the responsibility of the customer. Please note that returned items must not have been worn, used or washed.
Parts whose label has been detached and which are in poor condition cannot be returned.
MERCI reserves the right to refuse any return that does not meet these conditions.
For our sofas, you must ensure delivery accessibility via stairs, elevators and doors.
We can offer you a pre-delivery service for €35, or put you in touch with a company specializing in deliveries through windows with a freight elevator.
Merci cannot be held responsible for the impossibility of delivery due to too narrow access.
Upon delivery, please ensure that the operation goes smoothly and note any possible inconvenience on the delivery note.
For any inquiries regarding deliveries, contact us
Any order placed Monday to Friday (excluding public holidays) will be shipped within 48 to 72 hours after payment is validated.
For UPS Express orders passed before 11 a.m., shipping will be done the same day.
You can monitor the status of your order in your personal space in the “Orders” section at any time.
When your order is placed in “shipped” status, you will receive a confirmation email with the tracking number of your package, which will then allow you to follow the delivery of your package on the La Poste or UPS website.
Delivery times are given as an indication by our service providers, they may vary depending on the time of year (promotion or holiday periods). In the event of delay, the responsibility of Merci cannot be called into question, and no claim for compensation can be claimed by the customer from Merci.
For all deliveries outside the European Union, additional customs fees and taxes may be applied and are the responsibility of the customer.
For our customers in the UK, please note that since January 1, 2021, customs fees apply on all orders over £135 (approximately €155).
Deliveries to the United States
Since August 29, 2025, the so-called customs exemption de minimis was deleted. Any shipment, regardless of its value, is now subject to customs duties, import taxes or fixed fees payable upon entry into American territory. These costs remain entirely the responsibility of the customer. Merci is not involved in the calculation of these costs and cannot anticipate them.
Customs taxes are the responsibility of the customer. No claim for compensation may be claimed by the customer from Merci. It is therefore the customer's responsibility to find out their amount from their local customs office. Due to customs clearance, delivery times may be extended.
If the customer refuses to pay customs fees upon delivery, Merci reserves the right to abandon the package and will not be responsible for any refund.
If the furniture you have ordered does not suit you, and in accordance with the provisions of article L 121-21 of the Consumer Code, you can return your items to us within 14 days from the day of receipt of your order.
The products must be returned in perfect condition and in their original packaging.
Return costs will be the responsibility of the customer.
If you refuse delivery, or if you refuse to pay customs fees, the product will be returned directly to our warehouse. It will only be refunded once returned to stock, with the exception of the original delivery costs and handling costs in the amount of €50.
For any return request, contact us
You will receive an email to notify you when the refund has been made. We will issue a refund using the same payment method used for the initial order. Our reimbursement times are on average 14 days.
Reimbursement deadlines may be extended during periods of Merci Days and sales.
We welcome you to contact our customer service at any time by email.
Don't forget to attach photos of your defective part to your message, this will help us offer you the best possible solution.
If the defect is noted by our teams, a prepaid return slip will be sent to you. We will issue an exchange or refund (if the product you initially ordered is no longer available) upon receipt of the part.
If you have not received the item ordered, or an item is missing from your order, we invite you to write to us at our Customer Service.
