Shipping costs are at our customer's expense and will be specify to the customer when confirming his order.
Delivery is insure by Colissimo Standard in France and by UPS for the rest of the world.
Here is the price list (subject to change):
| 0-1 Kg | 1-3,5 Kg | 3,6 Kg < | COUNTRY |
| 12€ | 17€ | 21€ | Belgium, Germany, Italy, Spain, Netherlands, Luxembourg and Greece |
| 16€ | 28€ | 34€ | Switzerland, United Kingdom, Austria, Bulgaria, Croatia, Cyprus, Denmark, Finland, Hungary, Ireland, Poland, Portugal, Romania, Slovakia, Sweden, Norway, Czech Republic |
| 17€ | 28€ | 36€ | United States, Canada, Mexico, Guyana Fr, Estonia, Slovenia, Latvia, Lithuania, Malta |
| 19€ | 42€ | 58€ | Australia, Kuwait, Brazil, Russia, United Arab Emirates, New Zealand, New Caledonia, Mauritius, Argentina, French Polynesia, Saudi Arabia, Bahrain, Brunei Darussalam, China, South Korea, India, Indonesia, Israel, Japan, Lebanon, Malaysia, Maldives, Philippines, Qatar, Hong Kong SAR, Macao SAR, Singapore, Taiwan, Thailand, Vietnam, South Africa, Egypt, Morocco, Tunisia, Albania, Georgia, Faroe Islands, Moldova, and the United States. Hong Kong SAR of China, Macau SAR of China, Singapore, Taiwan, Thailand, Vietnam, South Africa, Egypt, Morocco, Tunisia, Albania, Georgia, Faroe Islands, Moldova, Montenegro, Serbia, Ukraine, Costa Rica, Dominican Republic, Chile, Colombia, Paraguay, Uruguay, Venezuela and other destinations |
Shipments will be delivered at the address indicated by the customer, worldwide.
Preparation delays announced above can be longer during the Merci Days or sales.
For our sofas, you must ensure accessibility of delivery by stairs, elevators and doors.
We can offer you a service of passage before delivery of an amount of 35€, or put you in relation with a company specialized in the deliveries by the windows with an elevator.
Merci cannot be held responsible for the impossibility of delivery due to too narrow access.
On delivery, please ensure that the operation is carried out correctly and note any inconvenience on the delivery note.
For any request concerning deliveries, please, contact us
Orders placed from Monday to Friday (excluding public holidays) will be shipped within 48 to 72 hours of payment confirmation.
UPS Express orders placed before 12pm will be shipped the same day..
When your order will leave our warehouse, you'll receive an email confirming the expedition with your tracking number and the La Poste link to follow up your order.
Delivery times are given as an indication by our service providers, and may vary according to the time of year (promotional periods or holidays). In the event of delay, Merci cannot be held responsible, and no claim for compensation can be made by the customer against Merci.
For all deliveries outside the European Union, additional customs duties and taxes may apply and are the responsibility of the customer.
For our customers located in the United Kingdom, please note that since January 1, 2021, customs charges apply to all orders over £135 (approx. €155).
Customs duties are the responsibility of the customer. No claim for compensation can be made by the customer to Merci. It is therefore the customer's responsibility to check with their local customs office. In view of customs clearance, delivery times may be extended.
If the customer refuses to pay customs duties upon delivery, Merci reserves the right to abandon the parcel and will not be liable for any refund.
Returns are at the customer's expense.
Your items (except jewelry) are to be returned by mail only at our warehouse, to the following address:
SED
Service retours MERCI
1 rue Jean Jaurès
Bâtiment D1, Porte 33
ZI de Moimont 1
95670 Marly La Ville
You must enclose the return slip in your parcel.
You can download the return slip here
For all jewelry returns, please contact customer service by e-mail
If you would like an exchange, please contact our customer service department by e-mail.
During the VP, sales or Merci Days, only the returns are accepted and not the exchanges.
Purchases made online can only be returned at our warehouse and NOT in the Merci store.
Upon reception of your order, you have a period of 14 days to return your order for a refund.
Please kindly note that the returned items must not have been worn, washed or used.
Pieces whose label has been detached and are in poor condition cannot be returned.
MERCI has the right to refuse any return that does not meet these conditions.
You will receive a confirmation email as soon as the refund is made.
Please allow 10 working days for our warehouse to process your return.
If the furniture you have ordered does not suit you, and in accordance with Article L. 121-21 of the French Consumer Code, you can return your items within 14 days from the day you receive your order.
The products must be returned in perfect condition and in their original packaging.
The return costs will be charged to the customer.
If you refuse the delivery, or if you refuse to pay the customs fees, the product will be directly returned to our warehouse. It will only be refunded once it is back in stock, except for the original shipping cost and a handling fee of 50€.
For any return request, please contact us.
We ask you to contact our Customer Service at any time by mail.
Do not forget to attach to your email pictures of the faulty item. This will help us find the best possible solution.
If the faulty item is confirmed by our team, a prepaid return label will be sent to you.
We will proceed with an exchange of the item, or a refund (if the ordered product is no longer available) upon receipt of your return.
If you didn't receive the ordered item, or if an item is missing in your parcel, please contact directly our customer service.
